What if the product is broken?

"Do you have a guarantee or warranty?"

Yes - Oitem only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.

All products that arrive in the Oitem warehouse are checked for perfect appearance and correct functionality by our QC engineers.

Our packing team checks again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)

Products are guaranteed for successful delivery, check details here.

"Why Oitem’s warranty is better than other Chinese online wholesalers?”

Here is a quick comparison between Oitem (a professional company) and "others".

Oitem (real, experienced and professional company)

Others (inexperienced and unprofessional companies)

- Returns under warranty are exceptional.
- Our return rate is extremely low thanks to an excellent sourcing and a professional QC team.
- You can enjoy a great product quality and resell with confidence.

- Other online electronics websites won't check the product before sending it to you since they don't have any Quality Control. 
- You have great chance to receive faulty products.

- Oitem offers 12 Month warranty on products

- 1 month warranty or no warranty at all

- Oitem has a professional English Speaking support team.
- Your emails are replied in one working day and we also have livechat 24/7

- Get ready for an Inexistent or poor support.
- Your enquiries will be ignored.

How does the warranty work?

Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Oitem is very low. However, sometimes faults develop which couldn't be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 365 days from the day you have received the product.

If you have a problem with a product you bought from us before, please click here to read about what you can do now.

For all the small print of the Warranty Terms and Conditions click here.

Learn more about our return process here

Exceptions to Warranty

  • We do not offer warranty or support for products not bought from Oitem.

  • The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.

  • The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear. 

 Batteries have a special condition applied to them due to impracticability of applying a 12 month rule, check here.

      Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use,check here.

 RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation check here.