My Product Has A Problem! What Can I Do?

Oitem undertakes the strictest Quality Control of any China supplier you could find.

Our factories have their own quality control processes, but we don't only take their word for it! When products come into the Oitem warehouse we have a team of over 25 qualified technicians who are dedicated to confirming the products are correct, in perfect condition, and working perfectly.

But sometimes things can go wrong... that's why we back all our products with a 12-month guarantee. For full details of the warranty click here

If, unfortunately, the product you bought from Oitem.com seems to have a problem, please note that as a wholesaler what we can do is to allow you to return the faulty product for a free repair. If the product is not repairable, we will credit or refund. Please find below the details of how we can help you.

What to do in 3 steps

Step 1
Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2
If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS, fingerprint or Security Camera Systems we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3
Once you have confirmed the product is faulty thanks to step 1 and 2 Contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.

You're covered by our 12 month guarantee.
So if the product doesn't work, we'll help you send it back to us in China to get it fixed.