How to CANCEL an Order
Please cancel my order which I placed by mistake! I placed an order, but I've changed my mind. Close the order! There's a payment problem and now I can't send the money. How can I cancel the order? 1. - CANCELLATION BEFORE PAYMENT If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this. However, if you want to make sure, or if you have credit with us which has been applied to the order automatically, this is the easy way to cancel a payment: Step 1 - Look for the order in your checkout, click on the button that says 'view order' Step 2 - At the top right of page there should be a button that says 'cancel order' press it. Step 3 - A pop-up box will open up asking you if you really want to cancel the order, click 'Yes'. Step 4 - That's it, you'll be taken back to a page where you can check that the status is set to 'order has been cancelled at your request. If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to replace a new order by adding those products to the shopping cart again. 2. - WITHDRAWING AN ORDER AFTER PAYMENT If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible. If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items. If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes. If your order is in Sent out status we cannot change or cancel your order. If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us. If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please talk to us. So how can you do that? You can do that two ways: 1 - Immediately Send an email to with your order number. 2 - Writing a comment in the order comments Immediately stating that you want to cancel your order and giving the reason for the cancellation. We will be in contact with you shortly and will work with you through this process.